Full disclosure: the she-partner is not a hockey fan of any kind. In fact, other than knowing the hockey score on her wedding day, and that there is a long-held hockey team rivalry between the he-partner and our number one son, she gives the same level of attention to hockey as that girl in the Tragically Hip song. But today a Canadian icon passed away and it occurs to us that it’s worth giving a nod to Jean Béliveau. Not because he was a hockey player, but because reputation has it that he was a gentleman. It seems in our modern times that showing a soft side to others may be seen as a sign of weakness. Or of not having the “stuff” of business. But when you’re thinking about your customers and trying to figure out what they want, where they’re going, what their pain is all about, or how to solve it for them, a little empathy goes a long way. So in addition to just being polite and kind as Béliveau was reputed to have been, put yourself in the other person’s shoes. Not sure how? Let us know. We can help.
Listening for your “why”,
Megann and Steve
The View From Here 